Stuck on Setting Up MS Word

Instructions for solving common problems with the TEST4U application.
Installation, launching, server connection problems etc..
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Stuck on Setting Up MS Word

Post by KorniliosAmpatzis » Tue Apr 03, 2018 2:46 pm

When downgrading from Office 2016 to Office 2013, we had reports from users that TEST4U is stuck on the preparing Word screen.
This is due to a leftover registry value from the Office 2016 installation.

You can correct this issue by deleting the following registry value which is not needed when Office 2016 is not installed:

The navigation and deletion of keys in the registry is possible through the regedit.exe tool that comes installed with windows.

Deleting registry keys can harm the functionality of your applications or even your whole system. This is why you should contact us if you are not comfortable with this process.

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